Respite Care in Swindon

I cannot put into words how you have all changed my life for the better. I always look forward to the carers coming in, as we have a laugh. They are all great. They worry if I don't eat, they wash me which makes me feel great. If I'm feeling down, they can tell without me saying a word. Me and many more would totally give up if it was not for Penponds. Even the bosses join in, which you don't normally see. I can’t say just how wonderful they are. Thank you so much. M.H.   |     |  

I am very impressed by the quality of service I am receiving from the staff at Penponds Homecare. I feel completely safe when they are looking after me and am sure they could deal with any emergency. They are dedicated to their patients’ welfare and are very happy working together as a team. They are all easy to talk to and wish they could be allocated more time to spend with me. All in all, I would like to say that Penponds Homecare is run by a happy team of caring people and I would recommend them to anyone. M.H.   |     |  

I just wanted to tell you what a massive improvement it has been since my husband’s care with you has begun - especially his regular carer and her gentle approach to a sometimes-difficult husband. She has worked wonders with him. Not only is she very hard-working but always arrives when she says she is going to arrive. I can truthfully say, my husband is always pleased to see her, as I am to. She is truly a lovely lady. I really only wanted to tell you how grateful I am to you. J.D.   |     |  

A huge thank you to all the staff at Penponds, for preventing what could have been a serious situation, when the chemist gave me the wrong medications for mum. You picked up on it and, although you don't get paid for it, you went to the chemist twice(!) to change the medications. Again, on Sunday, you let me know that mum had locked up and gone to bed early in darkness and you advised me to let the doctors in in the morning, which I did. We commend you for a truly professional and caring service. B.H.   |     |  

I want to say a massive thank you to all the team for the service you have provided for my sister. Penponds helped to facilitate her living with her family for the last 16 months, rather than going into a care home at an earlier stage. Living with her family has meant a great deal to my sister. I want to say a huge thank you to all the dedicated carers who have carried out their duties with professionalism, skill and a great deal of care. N.W.   |     |  

Just to say thank you for all the care and support. My family couldn't have received better care. My mum, dad and the family really appreciate everything you all did. Many Thanks. A.P-G.   |     |  

My family and I would like to say a huge thank you to you all for caring for my nan on a daily basis. 2 years ago this month, my nan lost her son and, with all these current circumstances, it’s extremely hard for her to be on her own. Your team are amazing, with these current circumstances, we are all so grateful and you are like our extended family. Recently, your team brought my nan a newspaper – the little things like this make us so happy that she has you to take care of her. If there is anything we can do to help you and your team, please let me know as we would love to help you where possible. P.B.   |     |  

Thank you so much for all your prompt responses to my many emails or calls. Penponds is the most amazing organisation and I will be forever thankful for the care of my mum. B.R.   |     |  

I would just like to let your carers know that I was told by someone who you support that the carers are kind, helpful and nothing is too much trouble. You take the time to chat to her whilst you’re with her and this is very important to her. You involve the family in everything and that is also important. Your carers smile, laugh and join in with her at every level. That is an exceptional compliment, so thank you for your time and work ethic in this ever-changing world. It was lovely to hear her talk about the carers that visit. It is equally important that you are given that compliment for the exceptional work you complete on a daily basis, so thank you and take care. (Social Worker)   |     |  

I am currently completing a review with a lady who receives support from Penponds. This lady confirmed that the carers are fantastic with her and she wants to continue receiving support. What left me with a warm feeling inside was the feedback from the daughter, who said that, during the warm days, the care agency provided additional calls just to ensure this lady had sufficient fluids and was managing the heat well. I am sharing this with you as I believe that agencies who go the extra mile should not go unnoticed. (Social Worker)   |     |